BEFORE
AFTER
Location: West Chester, PA
Renovations: New roof
We are excited to share the story of a West Chester homeowner who faced the frustrating problem of multiple roof leaks due to an improper roof installation a few years prior. With our expertise and commitment to exceptional service, we were able to not only solve their leaking roof problems but also restore their peace of mind.
Our journey with this homeowner began with an in-depth consultation process. We climbed up on the roof, conducting a thorough inspection to identify the root causes of the leaks. Armed with visual evidence in the form of pictures and videos, we presented our findings to the homeowner. Our team made recommendations for a new roof that not only fit within their budget but also ensured a comprehensive solution for all the issues at hand. The homeowner greatly appreciated the hands-on approach.
Solving the Leak Problems
Our skilled team removed and replaced the asphalt shingle roof, ensuring the highest quality materials were used for long-lasting results. Additionally, we addressed the low slope granulated self-adhering roof to further safeguard the home from potential leaks.
During the installation process, our team encountered unforeseen challenges. As we removed the layers of shingles, we discovered damaged roof sheathing. To ensure a complete and thorough job, we took the extra step of removing and replacing all the damaged material.
We also noticed that the existing cricket behind the chimney was not adequately sized to divert water away from the backside. Understanding the importance of proper water diversion, we constructed a new cricket out of durable wood, expertly covered by the roofing materials.
Recognizing the importance of minimizing disruption, we completed the entire project in just one day. We understand that your home is more than just a structure; it is a sanctuary for your family. Our dedication to efficient work ensured that the family’s daily lives remained undisturbed throughout the process.
Customer Satisfaction
The homeowner voiced their contentment with the timeline and the exceptional ability of our representative to accurately diagnose the problems with their existing roof. Our meticulous approach, clear communication, and commitment to deliver exceptional results were highlighted as distinguishing factors from other companies they had previously consulted.
At Porter Family Exteriors, we take pride in our ability to transform homeowners’ experiences and provide peace of mind through our service. We believe in going the extra mile, ensuring every detail is meticulously handled to deliver the highest quality results. Trust our family’s expertise and unwavering commitment to customer-centric solutions for all your exterior needs.
Reach out to us today, and let us become a part of your story — from consultation to completion, and beyond.
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