Frequently Asked Questions
Porter Family Exteriors provides exterior remodeling and repair services for homeowners throughout the Philadelphia suburbs and South Jersey. Our four primary service divisions are: Roofing (replacement and repair, including storm damage), Siding (James Hardie fiber cement and vinyl), Stucco Remediation (removal of failing stucco, moisture repair, and new exterior installation), and Windows & Doors (replacement windows and entry doors). We also help homeowners navigate the insurance process for storm-related damage. Whether you need a single repair or a complete exterior transformation, we offer free estimates and honest guidance from our first conversation.
Porter Family Exteriors serves homeowners across the Philadelphia suburbs and South Jersey from three office locations in Media, PA; Willow Grove, PA; and Cherry Hill, NJ. Our main service area includes Chester, Delaware, Montgomery, and Bucks Counties in Pennsylvania, as well as Burlington, Camden, and Gloucester Counties in New Jersey. We also serve many nearby communities throughout the region. For the full list of locations, you can visit our Areas We Serve page.
Porter Family Exteriors has been serving homeowners in the Philadelphia area since 1976 — nearly 50 years as a family-owned business. What started as a local roofing and siding company has grown to four full service divisions: Roofing, Siding, Stucco Remediation, and Windows. We have installed thousands of roofs, sided hundreds of homes, and helped families protect their biggest investment for nearly five decades. That kind of track record is not something a new contractor can offer.
Several things — and they’re verifiable. Porter Family Exteriors has been serving homeowners in the Philadelphia suburbs and South Jersey since 1976 — nearly 50 years as a family-owned business. We hold three of the most demanding manufacturer certifications in the exterior remodeling industry: GAF Master Elite (earned by fewer than 2% of roofers nationwide), James Hardie Elite Contractor for fiber cement siding, and Andersen Certified Elite Contractor for windows. On the James Hardie side specifically, we’ve earned two distinctions very few contractors anywhere can claim: the James Hardie President’s Club for the highest installation volume in the Northeast, and the James Hardie Service Excellence Award for customer satisfaction. That combination — more James Hardie installs than anyone in the region, with the highest-rated customer experience — is something you won’t find at the next contractor you call. We’re not a call center with rotating crews. You’ll work with experienced professionals who stand behind their work and have been doing so in this region for nearly five decades.
Yes. Porter Family Exteriors is fully licensed and insured to operate in both Pennsylvania and New Jersey. We carry general liability insurance and workers’ compensation coverage on all projects. Before any work begins, we’re happy to
provide proof of insurance and licensing upon request. We’d encourage any homeowner to ask any contractor they consider for the same — it protects you from liability if something goes wrong on the job.
Absolutely. Visit our project gallery on porterexteriors.com to see completed roofing, siding, stucco, and window projects across the Philadelphia suburbs and South Jersey. You can also read verified customer reviews on Google. If you’d like to see a project similar to your own home, just mention it when you call — we can often share additional photos specific to your neighborhood or project type.
Yes. We have experience working on homes with specific neighborhood and HOA guidelines, as well as older homes that require special planning and care. If you have design restrictions or material requirements, let us know when you schedule your estimate — we’ll come prepared.
If your siding is cracked, warped, faded, loose, or no longer protecting your home the way it should, it may be time for a replacement. New siding can also be a smart choice if you want to improve curb appeal, energy efficiency, or replace aging stucco or wood siding with a lower-maintenance material.
We install James Hardie fiber cement siding and vinyl siding. James Hardie is our most popular choice for homeowners who want the look of wood without the maintenance, along with exceptional durability against weather, moisture, pests, and fire. We’ll help you choose the right product and profile for your home’s architecture and your budget.
Yes — and we’re one of the most recognized James Hardie contractors in the region. Porter Family Exteriors is a James Hardie Elite Contractor, which means our installers are trained and certified to James Hardie’s standards. Beyond that, we’ve earned two awards that speak for themselves: the James Hardie President’s Club, awarded for having the highest James Hardie installation volume in the Northeast, and the James Hardie Service Excellence Award for customer satisfaction. We install more James Hardie siding than anyone else in this region, and we do it with the kind of experience that earns top-rated reviews.
Homeowners choose James Hardie for its extreme durability and the classic look of wood without the high maintenance. It is engineered to withstand tough weather, pests, and fire. It offers one of the highest returns on investment (ROI) for home improvements — ranking as a top-tier value project by both Zonda and Better Homes & Gardens.
Most siding projects are completed in one to two weeks, depending on the home’s size and weather conditions. Larger-scale renovations involving full replacements, new windows, and stone accents can take six to ten weeks. We’ll provide a specific timeline based on your project’s scope at your free estimate.
Common signs include missing or cracked shingles, roof leaks, water stains on interior ceilings, visible wear around flashing or vents, and a roof age of 20 or more years. If you’re unsure, we offer free inspections — it’s always better to catch problems early before they become major water damage issues.
We primarily install GAF asphalt shingle roofing — the most widely used roofing system in the Philadelphia and South Jersey area. Our standard installation uses GAF Timberline HDZ or Timberline Ultra HDZ shingles, which are engineered for weather resistance, wind uplift protection, and long-term performance in our regional climate. As a GAF
Master Elite contractor, we also install full GAF roofing systems — including underlayment, ventilation, and ridge caps — that qualify for GAF’s strongest warranty coverage. We’ll walk you through the options at your free estimate.
Yes. Porter Family Exteriors is a GAF Master Elite contractor — a distinction held by fewer than 2% of roofing companies in the United States. GAF awards this certification only to contractors who demonstrate consistent installation quality, financial stability, and ongoing training. For homeowners, it means two things: the work is done right, and you qualify for GAF’s best warranty coverage, including the Golden Pledge Limited Warranty, which covers both materials and labor.
Yes. We offer strong warranty protection on roof replacement projects. Because we’re a GAF Master Elite contractor, our customers can qualify for GAF’s most comprehensive coverage, including warranties that protect both materials and workmanship. Specific warranty options depend on the product and scope of work — we’ll review those details with you during your estimate.
Many roof replacements can be completed in as little as one day, while larger or more complex projects may take two to three days. We’ll always give you a clear timeline based on your home’s size, roof geometry, and the products involved.
Yes. If your home has been damaged by wind, hail, falling debris, or a major storm, Porter Family Exteriors can help from inspection through completion. We inspect the exterior damage, document what we find, and walk you through the claims process so you understand your options before committing to anything. We work with homeowners and their insurance adjusters regularly and can help ensure the full scope of damage is properly documented. Contact us as soon as possible after a storm — early documentation matters for insurance claims.
Stucco remediation is the process of removing failing stucco, repairing any hidden moisture damage underneath, and replacing the exterior with a better-performing system. This protects the home from future damage and improves long-term performance.
Common signs include visible cracks, staining, soft spots, mold, and moisture damage around windows and doors. In many cases, the most serious problems exist behind the stucco before they’re easy to see from the outside — which is why a thorough inspection matters. If you’re noticing any of these warning signs, contact Porter Family Exteriors for an assessment before the damage spreads.
When stucco starts to fail, moisture can get trapped behind it and cause serious structural damage over time — including rot, mold, and deterioration of sheathing and framing. Remediation fixes the root problem, not just the surface. Addressing it early is significantly less expensive than waiting until the underlying damage becomes severe.
The process typically includes a detailed inspection, removal of the failing stucco, assessment and repair of any moisture damage beneath the surface, and installation of a new exterior system designed to keep water out. We’ll explain exactly what we find and what we recommend before any work begins.
Yes. We install windows and doors for homeowners looking to improve comfort, energy efficiency, appearance, and overall home value.
Yes. In many cases, it makes sense to replace windows and doors at the same time as siding or stucco remediation. Doing the work together produces a cleaner, fully integrated result — and often saves time and cost compared to scheduling separate projects.
Yes. Porter Family Exteriors is an Andersen Certified Elite Contractor — one of a select group in the Philadelphia and South Jersey area authorized to install Andersen’s full product line. Andersen windows are engineered for energy efficiency, durability, and curb appeal. We help homeowners compare vinyl, wood, and fiberglass frame options to find the right balance of performance and aesthetics for their home’s specific needs and budget.
Yes. We offer free estimates for homeowners who are planning an exterior project and want clear recommendations and honest pricing. There’s no obligation and no pressure — just an honest conversation about your home and your options.
When you contact Porter Family Exteriors for a free estimate, we schedule a visit at a time that works for you. One of our project consultants will walk your property, take a detailed look at the work involved, and ask questions about what you’re looking for. We don’t do high-pressure sales. At the end of the visit, we’ll give you honest recommendations and clear pricing — typically a written proposal — so you can make a confident decision on your own timeline.
Yes. We understand that exterior projects are a significant investment. Porter Family Exteriors offers financing options to help homeowners move forward with the work their home needs without having to delay. Ask about current financing terms during your free estimate — we’ll walk you through the options and help you find a payment structure that works for your situation.
Yes. We can help with full exterior projects that combine siding, roofing, windows, doors, and other upgrades. This is a great option for homeowners who want a more complete transformation — and coordinating everything through a single contractor often produces better results and smoother scheduling than working with multiple companies.
About Porter Family Exteriors
Porter Family Exteriors provides exterior remodeling and repair services for homeowners throughout the Philadelphia suburbs and South Jersey. Our four primary service divisions are: Roofing (replacement and repair, including storm damage), Siding (James Hardie fiber cement and vinyl), Stucco Remediation (removal of failing stucco, moisture repair, and new exterior installation), and Windows & Doors (replacement windows and entry doors). We also help homeowners navigate the insurance process for storm-related damage. Whether you need a single repair or a complete exterior transformation, we offer free estimates and honest guidance from our first conversation.
Porter Family Exteriors serves homeowners across the Philadelphia suburbs and South Jersey from three office locations in Media, PA; Willow Grove, PA; and Cherry Hill, NJ. Our main service area includes Chester, Delaware, Montgomery, and Bucks Counties in Pennsylvania, as well as Burlington, Camden, and Gloucester Counties in New Jersey. We also serve many nearby communities throughout the region. For the full list of locations, you can visit our Areas We Serve page.
Porter Family Exteriors has been serving homeowners in the Philadelphia area since 1976 — nearly 50 years as a family-owned business. What started as a local roofing and siding company has grown to four full service divisions: Roofing, Siding, Stucco Remediation, and Windows. We have installed thousands of roofs, sided hundreds of homes, and helped families protect their biggest investment for nearly five decades. That kind of track record is not something a new contractor can offer.
Several things — and they’re verifiable. Porter Family Exteriors has been serving homeowners in the Philadelphia suburbs and South Jersey since 1976 — nearly 50 years as a family-owned business. We hold three of the most demanding manufacturer certifications in the exterior remodeling industry: GAF Master Elite (earned by fewer than 2% of roofers nationwide), James Hardie Elite Contractor for fiber cement siding, and Andersen Certified Elite Contractor for windows. On the James Hardie side specifically, we’ve earned two distinctions very few contractors anywhere can claim: the James Hardie President’s Club for the highest installation volume in the Northeast, and the James Hardie Service Excellence Award for customer satisfaction. That combination — more James Hardie installs than anyone in the region, with the highest-rated customer experience — is something you won’t find at the next contractor you call. We’re not a call center with rotating crews. You’ll work with experienced professionals who stand behind their work and have been doing so in this region for nearly five decades.
Yes. Porter Family Exteriors is fully licensed and insured to operate in both Pennsylvania and New Jersey. We carry general liability insurance and workers’ compensation coverage on all projects. Before any work begins, we’re happy to
provide proof of insurance and licensing upon request. We’d encourage any homeowner to ask any contractor they consider for the same — it protects you from liability if something goes wrong on the job.
Absolutely. Visit our project gallery on porterexteriors.com to see completed roofing, siding, stucco, and window projects across the Philadelphia suburbs and South Jersey. You can also read verified customer reviews on Google. If you’d like to see a project similar to your own home, just mention it when you call — we can often share additional photos specific to your neighborhood or project type.
Yes. We have experience working on homes with specific neighborhood and HOA guidelines, as well as older homes that require special planning and care. If you have design restrictions or material requirements, let us know when you schedule your estimate — we’ll come prepared.
Siding
If your siding is cracked, warped, faded, loose, or no longer protecting your home the way it should, it may be time for a replacement. New siding can also be a smart choice if you want to improve curb appeal, energy efficiency, or replace aging stucco or wood siding with a lower-maintenance material.
We install James Hardie fiber cement siding and vinyl siding. James Hardie is our most popular choice for homeowners who want the look of wood without the maintenance, along with exceptional durability against weather, moisture, pests, and fire. We’ll help you choose the right product and profile for your home’s architecture and your budget.
Yes — and we’re one of the most recognized James Hardie contractors in the region. Porter Family Exteriors is a James Hardie Elite Contractor, which means our installers are trained and certified to James Hardie’s standards. Beyond that, we’ve earned two awards that speak for themselves: the James Hardie President’s Club, awarded for having the highest James Hardie installation volume in the Northeast, and the James Hardie Service Excellence Award for customer satisfaction. We install more James Hardie siding than anyone else in this region, and we do it with the kind of experience that earns top-rated reviews.
Homeowners choose James Hardie for its extreme durability and the classic look of wood without the high maintenance. It is engineered to withstand tough weather, pests, and fire. It offers one of the highest returns on investment (ROI) for home improvements — ranking as a top-tier value project by both Zonda and Better Homes & Gardens.
Most siding projects are completed in one to two weeks, depending on the home’s size and weather conditions. Larger-scale renovations involving full replacements, new windows, and stone accents can take six to ten weeks. We’ll provide a specific timeline based on your project’s scope at your free estimate.
Roofing
Common signs include missing or cracked shingles, roof leaks, water stains on interior ceilings, visible wear around flashing or vents, and a roof age of 20 or more years. If you’re unsure, we offer free inspections — it’s always better to catch problems early before they become major water damage issues.
We primarily install GAF asphalt shingle roofing — the most widely used roofing system in the Philadelphia and South Jersey area. Our standard installation uses GAF Timberline HDZ or Timberline Ultra HDZ shingles, which are engineered for weather resistance, wind uplift protection, and long-term performance in our regional climate. As a GAF
Master Elite contractor, we also install full GAF roofing systems — including underlayment, ventilation, and ridge caps — that qualify for GAF’s strongest warranty coverage. We’ll walk you through the options at your free estimate.
Yes. Porter Family Exteriors is a GAF Master Elite contractor — a distinction held by fewer than 2% of roofing companies in the United States. GAF awards this certification only to contractors who demonstrate consistent installation quality, financial stability, and ongoing training. For homeowners, it means two things: the work is done right, and you qualify for GAF’s best warranty coverage, including the Golden Pledge Limited Warranty, which covers both materials and labor.
Yes. We offer strong warranty protection on roof replacement projects. Because we’re a GAF Master Elite contractor, our customers can qualify for GAF’s most comprehensive coverage, including warranties that protect both materials and workmanship. Specific warranty options depend on the product and scope of work — we’ll review those details with you during your estimate.
Many roof replacements can be completed in as little as one day, while larger or more complex projects may take two to three days. We’ll always give you a clear timeline based on your home’s size, roof geometry, and the products involved.
Yes. If your home has been damaged by wind, hail, falling debris, or a major storm, Porter Family Exteriors can help from inspection through completion. We inspect the exterior damage, document what we find, and walk you through the claims process so you understand your options before committing to anything. We work with homeowners and their insurance adjusters regularly and can help ensure the full scope of damage is properly documented. Contact us as soon as possible after a storm — early documentation matters for insurance claims.
Stucco Remediation
Stucco remediation is the process of removing failing stucco, repairing any hidden moisture damage underneath, and replacing the exterior with a better-performing system. This protects the home from future damage and improves long-term performance.
Common signs include visible cracks, staining, soft spots, mold, and moisture damage around windows and doors. In many cases, the most serious problems exist behind the stucco before they’re easy to see from the outside — which is why a thorough inspection matters. If you’re noticing any of these warning signs, contact Porter Family Exteriors for an assessment before the damage spreads.
When stucco starts to fail, moisture can get trapped behind it and cause serious structural damage over time — including rot, mold, and deterioration of sheathing and framing. Remediation fixes the root problem, not just the surface. Addressing it early is significantly less expensive than waiting until the underlying damage becomes severe.
The process typically includes a detailed inspection, removal of the failing stucco, assessment and repair of any moisture damage beneath the surface, and installation of a new exterior system designed to keep water out. We’ll explain exactly what we find and what we recommend before any work begins.
Windows & Doors
Yes. We install windows and doors for homeowners looking to improve comfort, energy efficiency, appearance, and overall home value.
Yes. In many cases, it makes sense to replace windows and doors at the same time as siding or stucco remediation. Doing the work together produces a cleaner, fully integrated result — and often saves time and cost compared to scheduling separate projects.
Yes. Porter Family Exteriors is an Andersen Certified Elite Contractor — one of a select group in the Philadelphia and South Jersey area authorized to install Andersen’s full product line. Andersen windows are engineered for energy efficiency, durability, and curb appeal. We help homeowners compare vinyl, wood, and fiberglass frame options to find the right balance of performance and aesthetics for their home’s specific needs and budget.
Getting Started
Yes. We offer free estimates for homeowners who are planning an exterior project and want clear recommendations and honest pricing. There’s no obligation and no pressure — just an honest conversation about your home and your options.
When you contact Porter Family Exteriors for a free estimate, we schedule a visit at a time that works for you. One of our project consultants will walk your property, take a detailed look at the work involved, and ask questions about what you’re looking for. We don’t do high-pressure sales. At the end of the visit, we’ll give you honest recommendations and clear pricing — typically a written proposal — so you can make a confident decision on your own timeline.
Yes. We understand that exterior projects are a significant investment. Porter Family Exteriors offers financing options to help homeowners move forward with the work their home needs without having to delay. Ask about current financing terms during your free estimate — we’ll walk you through the options and help you find a payment structure that works for your situation.
Yes. We can help with full exterior projects that combine siding, roofing, windows, doors, and other upgrades. This is a great option for homeowners who want a more complete transformation — and coordinating everything through a single contractor often produces better results and smoother scheduling than working with multiple companies.
